Classic set of Shabbat Candle Holders and a designed concrete tray - Solura Series

🕯️ Candle Holders for Shabbat: 4 × 10 cm
🪨 Concrete Tray: 7 × 14 cm

🚚 Shipping Policy – We've Got You Covered

We do everything we can to ensure your products arrive quickly, safely, and in perfect condition – straight to your doorstep.
Your order matters to us!

🌍 Fast & Worldwide Delivery

We ship all orders worldwide with UPS / DHL Expedited Shipping – fast, reliable, and trackable.

🚀 Shipping Details

• Shipping Method: UPS or DHL Expedited
• Transit Time: 3–6 business days
• Shipping Cost: Calculated at checkout based on your delivery address
• Tracking: Provided once your order ships
• Note: Expedited shipping requires a physical address. Deliveries to P.O. Boxes or military addresses may not be available via UPS or DHL.
  

🛍️ Custom-Made Items

Some items, such as personalized signs, are made to order and typically arrive within 14 business days from the date of purchase.

📦 Split Shipments

Some items may ship separately, as our products are stored in different warehouses.
In some cases, your order may arrive in multiple packages based on item location and availability.
We’ll always do our best to deliver everything as quickly and smoothly as possible.

⚠️ Please Note

Delivery times may be affected by holidays, remote areas, or unexpected courier delays.

💸 Customs & Import Fees

All customs duties, taxes, import charges, and brokerage fees are the responsibility of the recipient.
These charges are not included in the product price or shipping cost.

💬 Questions?

We're here for you!
Need help with your order or tracking info? Just reach out – we’ll be happy to assist.

📩 Please email us: suriart.sales@gmail.com

💎Our Promise to You

At SURI, we pour our hearts into every piece. Each item is crafted with love, care, and attention to the smallest details 💛
We believe in the quality of our products and want you to enjoy them for years to come.

That said, please note that our warranty does not cover:
• Damage caused by dropping, impact, or misuse
• Prolonged exposure to water or direct sunlight
• Improper cleaning methods

🧼 How to Keep It Beautiful

To keep your piece looking its best:
✔️ Wipe gently with a soft, damp cloth
✔️ Dry immediately
❌ Do not place in a dishwasher
❌ Do not wash in a washing machine

🔄 Returns & Exchanges – Simple and Hassle-Free

Changed your mind? Looking for a different style or color?
No problem – we’re happy to help! 🌸
As long as the product hasn’t been used and is returned in its original packaging, you’re welcome to request a return or exchange.

💡 Here’s How It Works:

✤ Send us an email at suriart.sales@gmail.com to start the process
✤ We’ll send you the full return instructions, including the shipping address
✤ Returns and exchanges must be made via door-to-door courier service only
✤ Please note: return and exchange shipping costs are the customer’s responsibility

If anything’s unclear or if something isn’t quite right — we’re always here and happy to help 💬 Your experience matters to us, and we’ll do everything we can to make sure it’s a good one 💖