🔄 Returns & Exchanges – Simple and Hassle-Free
Changed your mind? Prefer a different color or style?
No problem – we’re here to help! 🌸
As long as your item hasn’t been used and is returned in its original packaging, you’re welcome to request a return or exchange within 14 days of receiving your order.
💡 How it works:
✤ Email us at suriart.sales@gmail.com to begin the process
✤ We’ll send full return instructions, including the shipping address
✤ Returns and exchanges must be made via door-to-door courier only
✤ Return/exchange shipping costs are the customer’s responsibility
We want you to love your purchase 💖
If something isn’t quite right, we’re always happy to assist and make it right.
🛠️ Installation & Product Warranty
At SURI, we take pride in the quality and craftsmanship of each piece.
To ensure long-lasting beauty and functionality, we provide a limited warranty, with conditions based on the product type:
🧷 For adhesive-based products (mezuzahs, signs, etc.):
These products are designed for tool-free installation using strong double-sided adhesive (included with your purchase).
⚙️ Installation Guidelines:
• Make sure the surface is dry, clean, and smooth
• Insert the scroll (if applicable) into the case
• Peel off the adhesive backing
• Press the product firmly in place for 15 seconds
💬 Warranty Notes:
✤ Installation is the customer’s responsibility
✤ Adhesive bonds instantly – avoid repositioning
✤ Installation on rough, dusty, or damp surfaces may compromise adhesion and is not covered under warranty
✤ Please use only the original adhesive provided
✤ Warranty does not cover damage caused by misuse, falls, or improper installation
💎 For all other products:
We guarantee the craftsmanship and quality of your item when used and cared for properly.
The warranty does not cover:
• Damage from drops, misuse, or accidents
• Exposure to water or direct sunlight over time
• Cleaning in a dishwasher or washing machine
✔️ Care Tips:
• Wipe with a soft, damp cloth
• Dry immediately
• Do not submerge in water
• Avoid harsh chemicals or abrasives
Have questions? We’re always happy to help!
📧 suriart.sales@gmail.com
Your satisfaction is our priority 💛