Changed your mind?
We are happy to refund or exchange unwanted items in perfect condition within 14 days of arrival.
Please send us an email at firstname.lastname@example.org where one of our customer service representatives will be able to start your return. When returning non-defective items, you are responsible for the shipping fees and all other inferred costs. Please be aware that all items to be returned must be sent directly to our warehouse in the US or in Israel. If not, we will be unable to begin processing your refund.
The following items can be returned
- Unused Judaica items and homeware
- Jewelry, books, and clothing in perfect condition
All items must retain their original packaging, tags, and accessories.
Please note: Gold jewelry, as well as home decor and Judaica items made from 925 sterling silver, may be subject to a 15% restocking fee. Please contact our Customer Service team for details.
The following items cannot be returned:
- Personalized items like name necklaces, engraved rings, Judaica items, and homeware
My item is damaged
If your product is broken or otherwise defective, you must let us know within seven days of receiving your package. Send photographs of the damaged item to our Customer Service team at email@example.com We'll refund your return shipping costs and either issue a refund or send a replacement item according to your wishes.
I received the wrong Item
From time to time, things can get mixed up. If you have received the wrong item please contact our customer service department by emailing us at firstname.lastname@example.org specifying your order confirmation number.
With sufficient photo proof, we can begin the process of getting the correct item to you.
My order wasn’t delivered on time
In order to better serve you, we offer an option for you to choose your desired delivery date on the checkout page. If your order didn't arrive on time, your order is eligible for a full refund or store credit. Before returning merchandise , contact our customer service department by email at email@example.com specifying your order confirmation number.